- Home
- Industries
- Energy, mining & utilities
Industries
Assets that never stop.
A power plant, a water network, a gas platform, a mining site: energy, mining and utilities run on long-life assets and continuous service obligations. Every hour of downtime has a cost, in lost production or in subscribers deprived of service. We bring SAP up to that standard, with asset management and maintenance at the heart of the system, and Salesforce in the service of subscribers.
The context
Three businesses, one discipline.
On the electricity and water side: infrastructure to maintain, a network to extend, subscribers to connect, bill and serve, under the eye of a regulator. On the hydrocarbons and gas side: Senegal has become a producing country, bringing new requirements in project management, procurement, subcontracting and reporting to partners. On the mining side: remote sites, heavy equipment, long supply logistics and strict HSE obligations. The businesses differ. The discipline is the same: the asset register as the backbone, maintenance elevated to a strategic process, technical data handled with the rigour of financial data. That is SAP's domain, and ours.
The challenges
What is at stake on your infrastructure.
Asset management
A complete, up-to-date asset register (location, condition, history, criticality) as the foundation of any investment and maintenance strategy, from the power plant to the network and from the factory to the mining site.
Maintenance under constraint
Prioritising interventions by criticality and risk, scheduling teams and parts, reducing unplanned outages on infrastructure that cannot stop. This is the domain of SAP EAM and plant maintenance (PM).
Procurement & supply
Spare parts, equipment and services that are often imported, with long lead times and remote sites: availability guaranteed at the lowest inventory cost, subcontractors monitored, framework contracts honoured.
HSE
Health, safety and environment traced in the system: incidents, work permits, inspections, training and environmental obligations, with reporting produced from operating data.
Subscriber relationship
Connections, complaints, outages, meter readings and billing: a subscriber relationship managed on every channel, with a single history. This is Salesforce's domain.
Reporting
Regulators, supervisory bodies, partners and donors expect indicators of production, availability, costs and impact: figures produced from the system, not rebuilt alongside it.
The processes involved
From the asset to the service delivered.
- Asset management
Technical register, installation structures, equipment life cycle, maintenance strategies by criticality, for a generation fleet, a network or a mine.
- Maintenance & interventions
Preventive maintenance plans, work orders, field team scheduling, subcontractor management, equipment history as the basis for a predictive strategy.
- Procurement & technical supply
Procurement of parts and equipment, management of imports and lead times, framework contracts for works and maintenance, contractor performance and compliance.
- HSE
Incident and risk management, work permits, inspections and audits, environmental monitoring, staff training and certifications.
- Projects & investments
Construction, renovation and extension projects: budgets, physical and financial tracking, asset capitalisation, reporting to partners and donors.
- Subscriber relationship & billing
Contract management, connections, complaints, meter readings and mass billing, with omnichannel customer service and a subscriber portal.
- Finance & reporting
Asset accounting, costs by facility and by project, separation of regulated activities, SYSCOHADA closing and indicators of reliability, availability and impact.
Solutions
The solutions for the sector.
From the asset register to the subscriber relationship, we assemble SAP and Salesforce around your service obligations.
AGILICIS covers this scope with its core expertise (SAP S/4HANA, asset management, analytics, Salesforce) and brings in partners for the rest.
AGILICIS expertise
The teams behind these transformations.
Supply chain & operations
Technical procurement, spare parts, maintenance and intervention logistics in the service of asset availability.
ExpertiseFinance
Asset accounting, costs by facility, regulated activities: a finance function that speaks to the regulator as well as to the executive committee.
ExpertiseCustomer experience
Subscriber relationship, complaints, portal and field interventions on Salesforce.
ServiceSAP · S/4HANA & ERP
Conversion or new implementation: modernising the management core without interrupting service.
ServiceData & Analytics
A reliable asset register, reliability and impact indicators, first predictive use cases on maintenance.
ServiceSupport & application management
Operation and ongoing maintenance of a system that, like your assets, must run continuously.
Your assets in service
Let's talk about your assets and your maintenance.
A first conversation to map your application foundation, your service obligations and your investment priorities.
Let's talk →